bk99's Privacy Policy
Your personal information is very important to us. This policy explains how we collect, use, and keep your information secure.
Introduction & Scope of Policy
bk99 is a trusted online betting and casino platform that provides a safe and enjoyable gaming environment for users in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities.
This privacy policy applies to use of the bk99 platform (website and related services). It describes what information we collect, why we collect it, how we use it, and what steps we take to protect your information. By using our platform, you are considered to have accepted the terms of this policy.
If this policy changes, we will display a notice on the platform. For significant changes, a notice may also be sent to your registered email.
What Information We Collect
bk99 collects various types of information from you. This information is collected in two main ways: information you provide directly, and information collected automatically through your use of the platform.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment details such as bKash, Nagad, Rocket, Upay, or bank account information
- Information you provide when contacting the support team
2.2 Information Collected Automatically
- IP address and device type
- Browser type and operating system
- Your activity on the platform and gaming history
- Login time and location data
- Information collected through cookies and similar tracking technologies
- Transaction history and financial logs
We do not store your full payment card number or banking credentials on any server. Payment information is processed through secure, encrypted channels.
Purpose of Using Your Information
bk99 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or without authorization.
3.1 Account Management & Identity Verification
We use your personal information to create, manage, and secure your account. The identity verification process ensures that the platform is used only by those aged 21 or above.
3.2 Processing Financial Transactions
Relevant financial information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer. A record of each transaction is kept for security and audit purposes.
3.3 Providing Customer Support
Our 24/7 live chat and email support team may access your account information to resolve your issues. This access is limited strictly to the purpose of providing support.
3.4 Platform Improvement & Security
We analyze your usage patterns to improve platform performance and user experience. We also analyze data to detect and prevent fraud, unauthorized access, and suspicious activity.
3.5 Communications & Notifications
We use your contact information to notify you of important account updates, transaction confirmations, and policy changes. You can opt out of optional promotional communications at any time.
Sharing Information with Third Parties
bk99 does not sell your personal information to any third party. However, information may be shared in the following specific circumstances:
4.1 Payment Processors
To complete financial transactions, we share necessary information with authorized payment gateways and service providers. These partners follow strict data protection standards.
4.2 Technology Service Providers
We share limited information with selected technology partners to operate the platform. All such partners are contractually bound to comply with our privacy standards.
4.3 Legal Obligations
We may be legally required to disclose information in response to applicable laws, court orders, or valid requests from government authorities.
4.4 Fraud Prevention
Necessary information may be shared with security agencies to prevent fraud, money laundering, or other illegal activity.
We never sell, rent, or transfer your information to advertisers or unrelated third parties for commercial purposes.
Cookies & Tracking Technologies
bk99 uses cookies and similar tracking technologies to operate the platform. These improve your browsing experience and help maintain platform security.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform. Without them, login, session management, and security features will not work properly.
5.2 Performance Cookies
These cookies collect information to help us understand which parts of the platform users visit most. This data is collected anonymously and used to improve the service.
5.3 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may limit some important platform functions.
Data Security Measures
bk99 applies industry-standard security measures to protect your information. Our platform uses SSL encryption technology, which keeps all data transmitted between you and our servers secure.
6.1 Technical Security
- Transport layer encryption (TLS/SSL) on all data transfers
- Encryption at Rest for stored data
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-factor authentication option
6.2 Administrative Security
- Data access strictly limited on a need-to-know basis
- Regular privacy and security training for staff
- Third-party access strictly controlled and monitored
- Rapid response plan in the event of a data breach
While we maintain the highest security measures, no technology can claim that transmitting information over the internet is completely secure. We are always working to protect your information.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and its purpose.
- Account information: For as long as your account is active and for a specified legal period after closure.
- Transaction records: For the period required under financial regulatory rules.
- Support communications: For a reasonable period after the issue is resolved.
- Usage logs: For a limited period for security and technical purposes.
- Identity verification documents: Retained after verification is complete in accordance with legal obligations.
Once the retention period ends, we securely delete or anonymize the information.
Your Rights & Controls
You have certain important rights over your personal information on bk99. We fully respect these rights.
8.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can have it corrected. This can be done through account settings or via the support team.
8.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, there may be restrictions on retaining information needed to meet legal obligations.
8.4 Right to Restrict Processing
You may request that the use of your information be limited for specific purposes. It is possible to opt out of marketing communications at any time.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will make every effort to respond to your request within a reasonable time.
Protection of Minors
bk99 is strictly not available to anyone under the age of 21. We do not knowingly collect or process information from any minor. Our identity verification process ensures that only individuals of the correct age can use the platform.
If we have evidence that information from a minor has been collected, we will promptly delete that information and close the associated account.
Policy Changes & Updates
bk99 may update this privacy policy from time to time. Changes to the policy may be needed due to service improvements, legal changes, or business reasons.
We will provide clear notice on the platform before any significant changes. For important changes, a notice will also be sent to your registered email. Continued use of the platform after changes means you are accepting the new policy.
We recommend that you review this policy regularly so that you stay informed of the latest information.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact our support team.
Our support team provides service in both Bengali and English and is always available via 24/7 live chat.
Have a question about privacy?
Our support team is ready to help you 24/7 — in both Bengali and English.
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